:root {
    --paper: #fbf4ea;
    --paper-strong: #f4e2cb;
    --paper-shadow: rgba(114, 85, 58, 0.18);
    --ink: #5c4333;
    --ink-soft: #806555;
    --accent-rose: #d98f79;
    --accent-sage: #9dc7bb;
    --accent-lilac: #c4b0d9;
    --accent-gold: #dfb979;
    --line: rgba(123, 95, 73, 0.16);
    --line-strong: rgba(123, 95, 73, 0.28);
    --surface: rgba(255, 251, 246, 0.72);
    --surface-strong: rgba(255, 250, 244, 0.92);
    --shadow: 0 24px 60px rgba(124, 98, 78, 0.16);
    --shadow-soft: 0 16px 34px rgba(124, 98, 78, 0.12);
    --font-heading: 'Cormorant Garamond', serif;
    --font-body: 'DM Sans', sans-serif;
    --font-script: 'Marck Script', cursive;
    --radius-shell: 28px;
    --radius-card: 22px;
    --max-width: 1180px;
}

* {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    scroll-behavior: smooth;
}

body {
    background:
        radial-gradient(circle at top left, rgba(217, 143, 121, 0.28), transparent 28%),
        radial-gradient(circle at top right, rgba(157, 199, 187, 0.24), transparent 22%),
        radial-gradient(circle at bottom left, rgba(196, 176, 217, 0.22), transparent 24%),
        linear-gradient(180deg, #fff9f2 0%, #f8efe3 100%);
    color: var(--ink);
    font-family: var(--font-body);
    line-height: 1.65;
    min-height: 100vh;
    overflow-x: hidden;
}

img,
video {
    display: block;
    max-width: 100%;
}

a {
    color: inherit;
    text-decoration: none;
}

button,
input,
textarea {
    font: inherit;
}

.page-wash {
    background:
        radial-gradient(circle at 15% 15%, rgba(255, 196, 164, 0.34), transparent 14%),
        radial-gradient(circle at 80% 12%, rgba(169, 224, 203, 0.3), transparent 12%),
        radial-gradient(circle at 16% 84%, rgba(196, 176, 217, 0.22), transparent 12%),
        radial-gradient(circle at 84% 76%, rgba(255, 211, 155, 0.25), transparent 16%);
    inset: 0;
    opacity: 0.9;
    pointer-events: none;
    position: fixed;
    z-index: -2;
}

.container {
    margin: 0 auto;
    max-width: var(--max-width);
    padding: 0 24px;
}

.shell {
    background: var(--surface);
    border: 1px solid var(--line);
    border-radius: var(--radius-shell);
    box-shadow: var(--shadow-soft);
    position: relative;
}

.shell::before {
    background:
        radial-gradient(circle at 12% 18%, rgba(217, 143, 121, 0.12), transparent 16%),
        radial-gradient(circle at 84% 14%, rgba(157, 199, 187, 0.15), transparent 14%),
        radial-gradient(circle at 70% 82%, rgba(196, 176, 217, 0.12), transparent 12%);
    border-radius: inherit;
    content: '';
    inset: 0;
    pointer-events: none;
    position: absolute;
}

.narrow {
    margin: 0 auto;
    max-width: 760px;
}

.site-header {
    padding: 20px 0 0;
    position: sticky;
    top: 0;
    z-index: 20;
}

.nav-shell {
    align-items: center;
    -webkit-backdrop-filter: blur(18px);
    backdrop-filter: blur(18px);
    display: flex;
    gap: 18px;
    justify-content: space-between;
    padding: 14px 22px;
}

.logo {
    align-items: center;
    display: flex;
    font-family: var(--font-heading);
    font-size: 1.55rem;
    font-weight: 700;
    gap: 12px;
    letter-spacing: 0.01em;
}

.logo img {
    border-radius: 12px;
    box-shadow: 0 10px 20px rgba(92, 67, 51, 0.12);
    height: 40px;
    width: 40px;
}

.site-nav {
    align-items: center;
    display: flex;
    gap: 22px;
}

.site-nav a {
    color: var(--ink-soft);
    font-size: 0.96rem;
    font-weight: 500;
}

.site-nav a:hover,
.site-nav a:focus-visible {
    color: var(--ink);
}

.button {
    align-items: center;
    border: 1px solid transparent;
    border-radius: 999px;
    cursor: pointer;
    display: inline-flex;
    font-weight: 700;
    gap: 8px;
    justify-content: center;
    padding: 12px 18px;
    transition: transform 0.22s ease, box-shadow 0.22s ease, background-color 0.22s ease, border-color 0.22s ease;
}

.button:hover,
.button:focus-visible {
    transform: translateY(-1px);
}

.button-primary {
    background: linear-gradient(135deg, #c98268 0%, #e3b475 100%);
    box-shadow: 0 16px 28px rgba(201, 130, 104, 0.22);
    color: #fff8f2;
}

.button-secondary {
    background: rgba(255, 252, 247, 0.8);
    border-color: var(--line-strong);
    color: var(--ink);
}

.button-ghost {
    background: transparent;
    border-color: var(--line);
    color: var(--ink-soft);
}

.button-small {
    padding: 10px 14px;
}

.full-width {
    width: 100%;
}

.hero-section,
.story-section,
.facts-section,
.faq-section,
.comparison-section,
.support-section {
    padding: 42px 0 0;
}

.hero-grid,
.facts-grid,
.support-grid {
    display: grid;
    gap: 24px;
}

.hero-grid {
    grid-template-columns: 1fr;
    margin: 0 auto;
    max-width: 980px;
}

.facts-grid,
.support-grid {
    grid-template-columns: 1.02fr 0.98fr;
}

.hero-copy,
.hero-media,
.facts-copy,
.facts-art,
.support-copy,
.support-panel {
    overflow: hidden;
    padding: 28px;
}

.hero-copy {
    display: flex;
    flex-direction: column;
    justify-content: center;
}

.eyebrow {
    color: var(--accent-rose);
    font-family: var(--font-script);
    font-size: 1.8rem;
    line-height: 1;
    margin-bottom: 14px;
}

h1,
h2,
h3,
h4 {
    font-family: var(--font-heading);
    line-height: 1.05;
}

h1 {
    font-size: clamp(3rem, 5.4vw, 5.3rem);
    margin-bottom: 18px;
}

h2 {
    font-size: clamp(2.45rem, 4vw, 4.2rem);
    margin-bottom: 16px;
}

h3 {
    font-size: clamp(1.9rem, 2.7vw, 2.7rem);
    margin-bottom: 14px;
}

p {
    color: var(--ink-soft);
}

.hero-lead {
    font-size: 1.08rem;
    max-width: 56ch;
}

.hero-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 14px;
    margin: 26px 0 28px;
}

.hero-notes {
    display: grid;
    gap: 12px;
    list-style: none;
}

.hero-notes li {
    align-items: center;
    display: flex;
    gap: 12px;
}

.hero-notes i {
    color: var(--accent-rose);
    flex: none;
    height: 18px;
    width: 18px;
}

.storybook-frame {
    background: var(--surface-strong);
    border: 1px solid var(--line-strong);
    border-radius: 24px;
    box-shadow: var(--shadow);
    padding: 18px;
}

.frame-label {
    color: var(--ink);
    font-family: var(--font-script);
    font-size: 1.45rem;
    margin-bottom: 12px;
}

.hero-video {
    background: #eadcc8;
    border-radius: 18px;
    min-height: 260px;
    width: 100%;
}

.frame-caption {
    font-size: 0.95rem;
    margin-top: 16px;
}

.section-heading {
    padding: 32px;
    text-align: center;
}

.chapter {
    align-items: center;
    display: grid;
    gap: 24px;
    grid-template-columns: 1fr 0.95fr;
    margin-top: 24px;
    padding: 24px;
}

.chapter-right {
    grid-template-columns: 0.95fr 1fr;
}

.chapter-right .chapter-copy {
    order: 2;
}

.chapter-right .chapter-art {
    order: 1;
}

.chapter-kicker {
    color: var(--accent-rose);
    font-family: var(--font-script);
    font-size: 1.55rem;
    margin-bottom: 8px;
}

.chapter-copy p + p {
    margin-top: 14px;
}

.chapter-art {
    border-radius: var(--radius-card);
    overflow: hidden;
}

.chapter-art img {
    border-radius: var(--radius-card);
    box-shadow: var(--shadow-soft);
    width: 100%;
}

.faq-card {
    padding: 24px;
}

.facts-list,
.support-points {
    color: var(--ink-soft);
    margin-top: 14px;
}

.facts-list {
    display: grid;
    gap: 14px;
}

.support-points li {
    margin-top: 8px;
}

.facts-list dt {
    color: var(--ink);
    font-weight: 700;
}

.facts-grid {
    align-items: center;
}

.facts-art img {
    border-radius: var(--radius-card);
    box-shadow: var(--shadow-soft);
    width: 100%;
}

.faq-grid {
    display: grid;
    gap: 20px;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    margin-top: 24px;
}

.faq-card {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.faq-card img {
    border-radius: 18px;
    box-shadow: var(--shadow-soft);
    width: 100%;
}

.comparison-shell {
    overflow-x: auto;
    padding: 18px;
}

.comparison-table {
    border-collapse: collapse;
    min-width: 760px;
    width: 100%;
}

.comparison-table th,
.comparison-table td {
    border-bottom: 1px solid var(--line);
    padding: 16px 14px;
    text-align: left;
    vertical-align: top;
}

.comparison-table th {
    color: var(--ink);
    font-family: var(--font-heading);
    font-size: 1.35rem;
    font-weight: 700;
}

.comparison-table td:first-child {
    color: var(--ink);
    font-weight: 700;
}

.support-callout {
    background: rgba(255, 252, 247, 0.82);
    border: 1px dashed var(--line-strong);
    border-radius: 18px;
    margin-top: 20px;
    padding: 18px;
}

.support-callout p {
    margin-top: 8px;
}

.support-container {
    max-width: 800px;
}

.support-panel-spaced {
    padding: 40px;
}

.support-form-shell {
    margin: 0 auto;
    max-width: 580px;
}

.support-status {
    background: rgba(255, 252, 247, 0.84);
    border: 1px solid var(--line);
    border-radius: 16px;
    color: var(--ink);
    font-size: 0.95rem;
    margin-bottom: 24px;
    padding: 14px 18px;
    transition: all 0.3s ease;
}

.support-status.status-neutral {
    background: var(--surface);
    border-color: var(--line-strong);
}

.support-status.status-success {
    background: rgba(157, 199, 187, 0.1);
    border-color: var(--accent-sage);
    color: #4a7a6d;
}

.support-status.status-warning {
    background: rgba(223, 185, 121, 0.1);
    border-color: var(--accent-gold);
    color: #8c6a2e;
}

.support-status.status-error {
    background: rgba(201, 130, 104, 0.1);
    border-color: var(--accent-rose);
    color: #a65842;
}

/* Removed old status selectors */

.muted-copy {
    font-size: 0.95rem;
}

.support-help {
    font-size: 0.75rem;
    margin-top: 4px;
}

.stack-form {
    display: grid;
    gap: 14px;
    margin-top: 18px;
}

.stack-form label {
    display: grid;
    gap: 6px;
}

.stack-form span {
    color: var(--ink);
    font-weight: 700;
}

.stack-form input,
.stack-form textarea {
    background: rgba(255, 252, 247, 0.84);
    border: 1px solid var(--line);
    border-radius: 16px;
    color: var(--ink);
    outline: none;
    padding: 13px 14px;
    resize: vertical;
}

.stack-form input:focus,
.stack-form textarea:focus {
    border-color: rgba(201, 130, 104, 0.65);
    box-shadow: 0 0 0 4px rgba(217, 143, 121, 0.12);
}

.file-input-wrapper {
    align-items: center;
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-top: 8px;
    position: relative;
    width: 100%;
}

.file-input-wrapper input[type=file] {
    display: none;
}

.file-input-button {
    flex: none;
}

.file-selection-summary {
    color: var(--ink-soft);
    font-size: 0.94rem;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.inline-icon {
    height: 18px;
    margin-right: 8px;
    width: 18px;
}

.file-list {
    display: grid;
    gap: 8px;
    margin-top: 12px;
}

.file-item {
    background: rgba(255, 252, 247, 0.6);
    border: 1px solid var(--line);
    border-radius: 12px;
    padding: 10px 14px;
    font-size: 0.88rem;
    display: flex;
    align-items: center;
    gap: 12px;
    color: var(--ink);
    box-shadow: 0 4px 12px rgba(124, 98, 78, 0.05);
}

.file-item i {
    color: var(--accent-rose);
    height: 14px;
    width: 14px;
}

.success-screen {
    padding: 40px 0;
    text-align: center;
}

.success-icon {
    color: var(--accent-sage);
    height: 64px;
    margin-bottom: 20px;
    width: 64px;
}

.success-button {
    margin-top: 20px;
}

.ticket-layout {
    display: grid;
    gap: 18px;
    grid-template-columns: 290px minmax(0, 1fr);
    margin-top: 20px;
}

.ticket-toolbar,
.toolbar-actions,
.ticket-card-row,
.ticket-thread-header,
.message-meta,
.footer-shell {
    align-items: center;
    display: flex;
    gap: 12px;
    justify-content: space-between;
}

.ticket-list {
    display: grid;
    gap: 12px;
}

.ticket-card {
    background: rgba(255, 252, 247, 0.84);
    border: 1px solid var(--line);
    border-radius: 18px;
    color: var(--ink-soft);
    cursor: pointer;
    padding: 16px;
    text-align: left;
    width: 100%;
}

.ticket-card.is-active {
    border-color: rgba(201, 130, 104, 0.58);
    box-shadow: 0 12px 26px rgba(201, 130, 104, 0.12);
}

.ticket-card strong,
.ticket-thread-header h4,
.message-meta strong {
    color: var(--ink);
}

.ticket-card p {
    display: -webkit-box;
    margin: 10px 0;
    overflow: hidden;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 2;
}

.ticket-card small,
.ticket-card-row span,
.message-meta span {
    color: var(--ink-soft);
    font-size: 0.84rem;
}

.ticket-detail {
    background: rgba(255, 252, 247, 0.58);
    border: 1px solid var(--line);
    border-radius: 22px;
    min-height: 420px;
    padding: 20px;
}

.empty-ticket {
    align-items: center;
    color: var(--ink-soft);
    display: flex;
    flex-direction: column;
    gap: 14px;
    justify-content: center;
    min-height: 360px;
    text-align: center;
}

.empty-ticket i {
    color: var(--accent-sage);
    height: 34px;
    width: 34px;
}

.ticket-state {
    background: rgba(157, 199, 187, 0.22);
    border: 1px solid rgba(157, 199, 187, 0.42);
    border-radius: 999px;
    color: var(--ink);
    font-size: 0.84rem;
    font-weight: 700;
    padding: 6px 10px;
}

.message-list {
    display: grid;
    gap: 12px;
    margin-top: 18px;
    max-height: 280px;
    overflow-y: auto;
    padding-right: 4px;
}

.message-bubble {
    border-radius: 18px;
    padding: 14px;
}

.message-bubble.customer {
    background: rgba(217, 143, 121, 0.14);
    border: 1px solid rgba(217, 143, 121, 0.28);
}

.message-bubble.support {
    background: rgba(157, 199, 187, 0.16);
    border: 1px solid rgba(157, 199, 187, 0.3);
}

.reply-form {
    margin-top: 18px;
}

.hidden {
    display: none !important;
}

.site-footer {
    padding: 42px 0 34px;
}

.footer-shell {
    padding: 20px 24px;
}

[data-reveal] {
    opacity: 0;
    transform: translateY(24px);
    transition: opacity 0.7s ease, transform 0.7s ease;
}

[data-reveal].is-visible {
    opacity: 1;
    transform: translateY(0);
}

code {
    background: rgba(255, 252, 247, 0.92);
    border: 1px solid var(--line);
    border-radius: 8px;
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, Liberation Mono, monospace;
    font-size: 0.9em;
    padding: 0.14em 0.38em;
}

@media (max-width: 1080px) {
    .hero-grid,
    .facts-grid,
    .support-grid,
    .chapter,
    .chapter-right,
    .ticket-layout {
        grid-template-columns: 1fr;
    }

    .chapter-right .chapter-copy,
    .chapter-right .chapter-art {
        order: initial;
    }

    .faq-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 780px) {
    .site-header {
        position: static;
    }

    .nav-shell,
    .ticket-toolbar,
    .toolbar-actions,
    .footer-shell {
        align-items: stretch;
        flex-direction: column;
    }

    .site-nav {
        flex-wrap: wrap;
        gap: 12px;
        justify-content: center;
    }

    .hero-copy,
    .hero-media,
    .facts-copy,
    .facts-art,
    .support-copy,
    .support-panel,
    .section-heading,
    .chapter,
    .faq-card {
        padding: 20px;
    }

    .hero-actions {
        flex-direction: column;
    }

    .button,
    .button-small {
        width: 100%;
    }

    .faq-grid {
        grid-template-columns: 1fr;
    }

    .comparison-shell {
        padding: 12px;
    }

    h1 {
        font-size: 2.8rem;
    }

    h2 {
        font-size: 2.3rem;
    }
}